Quality Policy

COVID-09 “We Care CleanSM”    

First and foremost, please know that Best Western is focused more than ever on the health and safety of our guests and our associates – your wellbeing is our top priority.  Hygiene and cleanliness have never been more important to us – we believe that hotels can never be “too clean.”  It is with your health and wellbeing in mind that we launched the “We Care CleanSM” program and made all necessary additions to comply with the Greek Authorities Instructions.

Our “We Care Clean” program includes heightened safety and cleanliness standards in four key areas.

First, we have put in place enhanced safety practices at the front desk and in the lobby.  We are minimizing your contact with personnel – streamlining check-in and check-out processes.  We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch – from the front desk surface to the pens you use. Every key card is disinfected and sanitized with appropriate cleaning agents.  We have removed lobby items that in the past would have been shared by guests (such as magazines and newspapers) and we have established strictly enforced cleaning schedules for lobby furniture and fixtures.  We have hand sanitizing stations in lobby and all service areas.  Noting you will be welcomed by one of our team members when you check in, our hotel is focused on the well-being of our associates – ensuring they are healthy. They are instructed to not come to work if they are not well – and if they question their health, we ask that they take their temperature and verify they are well.  We have frequent wellness and safety training and we stress the importance of wellness and strict adherence to our safety protocols.  Importantly, we value their health as well as yours – you can take comfort in knowing that our caring associates recognize the importance of their health before they interact with you.   

Second, we know that most of your time with us will be spent in your guest room.  Prior to your stay, your room will be sanitized, disinfected and closely inspected.  Every guest room is sanitized.  Every guest room high touch point will be cleaned with chemicals aimed at killing the COVID-19 virus – door handles, light switches, thermostats, desk areas, hangers, television remotes, alarm clocks, coffee makers, telephones and all bathroom fixture handles and touch points.  Where you touch – it will have been cleaned with a focus on your safety. Hotel housekeepers will wear gloves and masks to ensure your safety as well as theirs.  Of note, the room you stay in will likely have not been used for a period of 24 to 72 hours from the prior guest – a form of social distancing related to the life expectancy of the COVID-19 virus.  Prior to your walking through the door to your room, all linens and terrycloth products will have been washed in chemicals aimed at killing the virus, and at a high-heat temperature at which it cannot survive. Separate laundry carts are used for clean linens and towels to prevent cross-contamination, and all laundry carts are disinfected daily. 

All laundry facilities and equipment are routinely inspected with only approved cleaning chemicals used.  Additionally, knowing you want to practice safe social distancing, stay-over service will not be provided unless specifically requested – and if requested the guest must leave the room. If you request clean and towels, they will be provided through minimum personal contact – we can leave them in the room when you are not there. 

Third, while we recognize the importance of providing you a quality breakfast when you stay with us, we have implemented a breakfast program that ensures the food you receive is safe and healthy. We have implemented a “Grab & Go” program that allows you to take a pre-packaged breakfast back to your room to eat – allowing you to social distance yet enjoy a complimentary breakfast. We are also providing a “served” breakfast so that you do not have to obtain your food in a “buffet style setting.”  Importantly, Restaurant/ Bar tables and chairs are sanitized whenever used.  Our promise to you is to provide a quality food and beverage while respecting that your safety and well-being are paramount.

Fourth, public restrooms, sauna and swimming pools – when we are allowed to open them  – will be cleaned on closely-monitored schedules using disinfecting chemicals. Long chairs must be cleaned with a disinfectant after each use and it essential to cover them with pool towels provided.  Every evening, these areas will be sanitized as we are focused on your health and well-being.

With regard to our meeting space, all chairs, tables and equipment are sanitized before and after each use. Special care is taken with food and beverage stations or when serving in respect to your safety. And we will recommend that anyone using the room practice social distancing if the meeting should be conducted.

Best Western is a family of hoteliers.  We want you to know that we truly care about you, your family and your health – we are a global community that cares about one another.  We stand ready to provide you a safe, clean home away from home as “We Care Clean” is the new standard.

Enviroment

Best Western Plaza Hotel has developed innovative methods to minimize environmental impact and optimise natural resource management. The last renovation project included an energy efficiency analysis and we are proud to announce that we are currently preparing our application in order to be awarded the Europen Eco – Label (known as The Flower).

All water is heated in solar boilers while a special insulation material on the roof collects the heat produced by all hotel actvities and sends it back to the central hot water circulation. In cloudy days and when the water does not reach the desired temperature, extra heating is provided by new generation, efficient electric pumps instead of standard gas heaters. No fossil fuel is burnt in any stage of the procedure. All used oil from the kitchen is collected and sent to be recycled as biodiesel. Batteries are handled by a partner company specialising in battery recycling.

We have excluded from our supply chain all products with bulky packaging, especially plastics and non – recyclable materials. The water collected from the last rinse is filtered and used in the next pre – wash. We are also the first to introduce an innovative environmentally – friendly pool water clening technology that uses ionisation and oxidation instead of chloride and leaves a crystal – clear, safe and odour – free swimming pool to be enjoyed any hour of the day.

Services

We always try hard to offer the best quality in our services following a guest – centred approach. Our record is one of achievement as we have passed all Best Western service & facilities quality controls with a very high score. The Preferred Code of Practice of the Federation of Tour Operators is integrated and implemented in our Quality Policy and we have developed a quick response system to be in line with our guests needs.

We believe that the best way to assure that our tradition of excellence will continue is the on – going education of all hotel stuff and the flow of information. This is why we run each year a continuing education programme and we follow an open – doors policy. We strongly encourage our guests to feel free to talk to us and make any suggestions they believe could make our services even better.

Health & Safety

We have developed an integrated Health & Safety checkpoints procedure according to the HACCP protocol and we expect to obtain the official certification before the end of the summer.

Our Water Quality Management and Protection from Legionella Scheme consists of continuous on – site monitoring, regular resystematic sampling and laboratory examinations in collaboration with certified chemical labs. We also control all stages of food preparation and kitchen hygiene and we collaborate with health advisors to assure water supply quality.

All our staff is being involved in our Health & Safety projects to ensure that all the procedures are well understood and implemented.

 


COVID-09 "We Care CleanSM"

Plaza Quality Policy

First and foremost, please know that Best Western is focused more than ever on the health and safety of our guests and our associates – your wellbeing is our top priority. Hygiene and cleanliness have never been more important to us – we believe that hotels can never be "too clean." It is with your health and wellbeing in mind that we launched the "We Care CleanSM" program and made all necessary additions to comply with the Greek Authorities Instructions.

READ MORE →